Return Policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your indoor weather station or thermometer, you may return it within 30 days of purchase for a full refund or exchange.

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. All original accessories, documentation, and packaging materials must be included.

Return Process

To initiate a return, please contact us at support@calmcozyaroma.world or call +18006461203. Provide your order number and reason for return, and we will provide you with a return authorization and shipping instructions.

Once we receive your returned item and verify its condition, we will process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Shipping Costs

If you are returning an item due to a defect or error on our part, we will cover the return shipping costs. For returns due to customer preference or change of mind, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service and purchasing shipping insurance for returns, as we cannot be responsible for items lost or damaged during return shipment.

Exchanges

If you wish to exchange an item for a different model or variant, please contact us to check availability. Exchanges are subject to product availability and must meet the same return eligibility requirements.

If the exchange item has a different price, we will process the price difference accordingly. You will be responsible for any additional shipping costs associated with exchanges.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us promptly. We will arrange for a replacement or full refund, and we will cover all associated shipping costs.

Please provide photos of the defect or damage when contacting us, as this helps us process your claim more efficiently and improve our quality control processes.

Non-Returnable Items

Certain items may not be eligible for return, including items that have been used extensively, damaged due to misuse, or items that are no longer in their original condition. Custom or personalized items may also be non-returnable.

If you have questions about whether your item is eligible for return, please contact us before initiating the return process.

Refund Processing

Refunds will be processed to the original payment method within 5-7 business days after we receive and inspect the returned item. The time it takes for the refund to appear in your account depends on your payment provider.

If you have not received your refund within 10 business days, please contact us and we will investigate the issue.

Warranty Information

All products come with a manufacturer's warranty covering defects in materials and workmanship. Warranty periods vary by product, typically ranging from 1 to 2 years from the date of purchase. Warranty coverage includes repair or replacement of defective components at no charge.

To make a warranty claim, please contact us with your order number and a description of the issue. We will guide you through the warranty process and arrange for repair or replacement as appropriate.

Payment Methods

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express, Discover)
• Debit Cards
• PayPal
• Apple Pay
• Google Pay

All payments are processed securely through encrypted payment gateways. We do not store your complete payment information on our servers.

Tax Information

Sales tax is calculated and added to your order based on your shipping address and applicable state and local tax rates. Tax amounts are displayed clearly during checkout before you complete your purchase.

Contact Us

If you have questions about our return policy or need assistance with a return, please contact us at support@calmcozyaroma.world or call +18006461203. Our customer service team is available to help you with any questions or concerns.